Virtuous Circle Counselling is committed to protecting your privacy. To better protect your privacy we provide this notice explaining our online information practices. To make this notice easy to find, we make it available on our website.
1. INFORMATION COLLECTION AND USE
We collect information about visitors to our Site so that we can provide an experience that is responsive to our users’ and customers’ needs. Our Site may use forms in which you give us contact information (including your name, address, telephone number, email address and credit card information) so you can request information or support. We receive and store any information you enter on our Site, or give us in any other way, including through email, telephone, or other communications within our customer services department. You do not need to give us any personal information in order to use our Site. We will not sell, share, trade or otherwise use any information you provide unless you expressly provide in writing permission for such use. We collect this information to improve our service, and to help us determine your individual needs so we may serve you better individually, as well as collectively. We will not sell, share, trade or otherwise use any medical information under any circumstances. If you require medical information, you must request it from us directly via a Medical Release form. We may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences, aggregated data relative to your Services, and responses to promotional offers and surveys. We may use or disclose aggregate information only where no individual is identified for a number of purposes, including: (a) Compiling aggregate statistics of usage for improving the web site; (b) Developing, maintaining and administering the web site; and (c) Following up on comments and other messages that you submit to us through the web site. Please note, to better safeguard your information, please do not include any credit card information in your electronic communication unless it is specifically required by us as part of Services or transaction fulfillment process sites, or our customer contact process. This Site and our Services may contain links to other websites. Unfortunately, we are not responsible for the privacy practices or the content of such sites.
This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control. If our site allows you to enter sensitive information (such as a credit card number) on order firms, we encrypt the transmission of that information using secure socket layer technology (SSL). We may also at times provide information about you to third parties to provide various services on our behalf, such as providers who process credit card payments. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, buying, selling, storing or using your personally identifiable information for any secondary purposes. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is one hundred percent (100%) secure, however. Therefore, we cannot guarantee its absolute security.
3. GOOGLE ANALYTICS AND COOKIES
4. CHILDREN’S PRIVACY
We never collect or maintain information at our website from those we actually know are under 13. Protecting the privacy of young children is especially important. All children under the age of thirteen (13) must obtaining parental consent. Prior to providing any personally identifiable information (your name, email address, address, phone number etc.), children under the age of thirteen (13) must have a parent or legal guardian complete and return a Parental Consent Form.
5. TRANSFER OF DATA ABROAD
If you are visiting this Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting this Site and communicating electronically with us, you consent to such transfers.
6. COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN’s rules, regulations and policies. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
7. CHANGES IN OUR PRACTICES
8. CORRECTING, UPDATING AND REMOVING PERSONAL INFORMATION
You may alter, update or deactivate your account information or opt out of receiving communications from us at any time. You may send an email to [email protected] or you may send mail to Virtuous Circle Counselling at:
4838 Richard Rd SW Suite 300
Calgary, AB, T3E 6L1
We will respond to your request for access or to modify or deactivate your information within thirty (30) days.
9. MEDICAL PRIVACY NOTICE
This Section describes how medical information about you may be used and disclosed by us and how you can get access to this information.
A) Who Will Follow This Notice?
Health care practitioners who treat you at any of our locations, including employees, volunteers, contractors, and members of our, all departments and operating units of our organization, and all medical practices operated us, other members of our workforce, and our business associates.
B) Your Medical Information
This Section refers to your “medical information”. This means all information that identifies you and relates to your past, present or future physical or mental health or condition including information about payment and billing for the health care services you receive.
C) Our Pledge Regarding Medical Information
We understand that your medical information is personal and we are committed to its protection. We create a record of the care and services you receive to ensure that we are providing quality care and to comply with legal requirements. This notice applies to all your medical information that we maintain, whether created by our staff or others. We are required by law to give you this notice of our legal duties and privacy practices with respect to your medical information, to follow the terms of this Privacy Notice, and to notify you following a breach of the privacy or security of your unsecured medical information.
D) How We May Use and Disclose Medical Information About You
For each category of use and disclosure, we will try to give some examples, although not every use or disclosure in the category will be listed.
F) Changes to this Notice
We reserve the right to change this Section at any time. Changes will apply to medical information we already hold, as well as new information after the change occurs.
G) Complaints and Requests
If you have questions about this notice or want to talk about a problem without filing a formal complaint, please contact Virtuous Circle Counselling at the following number: (587) 856-8369. If you believe your privacy has been violated, you may file a complaint with our organization.
10. CONTACT INFORMATION
Virtuous Circle Counselling
4838 Richard Rd SW Suite 300
Calgary, AB, T3E 6L1
Phone: (587) 856-8369
We at Virtuous Circle Counselling acknowledge Moh’kinstsis, the lands where the Bow and Elbow rivers meet, in what we currently call Calgary. We acknowledge that we are visitors on Moh’kinsstis and acknowledge the Blackfoot are those who named this area as Moh’kinsstis. In the spirit of Truth and Reconciliation, we recognize the ancestral territories, cultures, and oral practices of the Blackfoot people, the Îyarhe Nakoda Nations, the Dene people of the Tsuut’ina Nation, and the Métis Nation of Alberta, Region 3.